Legal Policies & Terms

1.1 Card Details Security & Sharing

“All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”. Furthermore, “https://duneshine.ae/ will not pass any debit/credit card details to third parties”.

1.2 Security Measures & Guarantee

“https://duneshine.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://duneshine.ae/ (website) cannot guarantee the security of any information that is disclosed online”.

1.3 Links to Third-Party Websites

“https://duneshine.ae/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.”

1.4 Updates & Changes to Our Policies

“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

2.1 Right to Delete Account & Data

In compliance with Google Play Store, Apple App Store, and global data privacy standards, Dune Shine respects our users' right to control their personal data. You have the right to request the permanent deletion of your account and all associated personal information from our databases at any time.

2.2 How to Request Account Deletion

You can initiate account deletion through the following simple methods:

1. **In-App Option:** Log into the Dune Shine Mobile App, navigate to the **Profile / Settings** section, click on **Delete Account**, and confirm your request.
2. **Email Option:** Send an email from your registered email address to support@duneshine.ae with the subject line *"Account Deletion Request"*, mentioning your registered mobile number.

2.3 Data Retention & Purging Timeline

Once an account deletion request is received and confirmed:

* Your personal profile information, saved addresses, vehicle details, and account credentials will be permanently purged from our active databases within **7 business days**. * Any active subscription plans will be automatically cancelled. * Transaction history records are retained only to the extent required by local UAE accounting and auditing laws.

3.1 Introduction & Site Maintenance

Welcome to Dune Shine. “Dunee Shine L.L.C-FZ” maintains the https://duneshine.ae/ Website ("Site"). By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions.

3.2 Governing Law & Domicile

“United Arab of Emirates is our country of domicile” and we stipulate that the governing law is the local law. “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.

3.3 Accepted Payments & Currencies

“Visa or MasterCard debit and credit cards in AED will be accepted for payment”. “The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.

3.4 Sanctions & OFAC Regulations

Dune Shine adheres to global compliance policies. “We will not trade with or provide any services to OFAC and sanctioned countries” in accordance with the law of the UAE.

3.5 Minor / Age Restrictions

“Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website”.

3.6 Record Keeping

“Cardholder must retain a copy of transaction records and https://duneshine.ae/ policies and rules”.

3.7 User Account Security

If you use the Dune Shine platform or register an account, “User is responsible for maintaining the confidentiality of his account”, credentials, and password, as well as restricting access to their device.

4.1 Payment Confirmation Policy

Dune Shine ensures that customers receive immediate updates upon successful completion of transactions. “Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.”

4.2 Cancellation Policy

We understand that schedules can change. “Customer can cancel their requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.”

4.3 Refund Policy

In order to protect your card rights and details, “Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”

5.1 What Are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit websites. They are widely used to make websites work or perform more efficiently, as well as to provide reporting and analytical information.

5.2 How We Use Cookies

Dune Shine uses cookies to enhance your browsing experience, remember your preferences, secure your account, and analyze our web traffic to optimize our performance.

5.3 Categories of Cookies We Use

5.4 Managing Cookie Settings

You can control and manage cookies through your browser settings. Please note that disabling or blocking certain cookies may impact the functionality and services available on our website.

Questions & Feedback

If you have any questions, feedback, or concerns regarding any of our policies, terms, or account deletion, please reach out to us at:

Email: support@duneshine.ae
Phone: +971 058 990 1611